Terms of service

Brightsheet is provided by The Trustee for M J & J M Samios Trust, trading as Samios Software Solutions, ABN 29 966 784 797 (“we”, “us”). They apply between us and the business that holds the account (“you”). If you agree to these on behalf of a business, you are confirming you are allowed to.

Brightsheet is for businesses. It is not intended for personal or domestic use.

We read a spreadsheet you nominate, on a schedule, and present it as a dashboard for the people you give access to. We read it only. We never write to it, and the product cannot change your spreadsheet.

Your spreadsheet stays yours and stays where it is. If you stop using Brightsheet, your spreadsheet is exactly as it was, because we have never been the place the data lives.

You decide who has access and what they can do. You are responsible for the accounts you create and for removing people who leave. Keep sign-in details to the person they belong to.

A shared link shows part of your data to anyone who holds it, with no login. You choose what each link shows and you can turn it off at any time. Deciding who to send one to is your call, not ours.

Your data stays yours. We claim no ownership of anything in your spreadsheet. We use it only to provide the service to you: to build your dashboards, answer your questions, send the alerts you asked for, and keep the service running. We do not sell it and we do not use it to train AI models.

What we hold, where, and for how long is set out in our privacy policy, which forms part of these terms.

You are responsible for having the right to share the spreadsheet with us. If it contains other people’s personal information, that is your information to handle lawfully, and we handle it on your behalf.

Prices are on our pricing page and exclude GST, which is added at the rate applying in Australia. Setup is charged once at the start. The subscription is charged in advance, monthly or yearly as you choose. Paying yearly costs ten months rather than twelve.

We will give you at least 30 days’ notice by email before changing the price of a plan you are on. If you do not want to continue at the new price, you can cancel before it takes effect.

If a payment fails, we will contact you. We do not switch your dashboards off because a card expired. That is a conversation, not an outage.

You can cancel at any time. Your subscription runs to the end of the period you have already paid for, and your dashboards keep working until then. We do not refund the unused part of a period, and we do not refund setup once the work has been done, because it has been.

We may suspend or end an account if it is being used unlawfully, if it is being used in a way that damages the service for other customers, or if an invoice goes unpaid for more than 60 days after we have contacted you about it. Except where the law is being broken, we will tell you first and give you a chance to sort it out.

After an account closes we delete your data as described in the privacy policy. Ask us before you go if you want a copy of anything.

We will provide the service with reasonable care and skill. We aim to keep it available at all times, and we will tell you when something is wrong rather than waiting to be asked.

We do not promise the service will never be unavailable. It depends on services we do not control, including Google, from whom we read your spreadsheet, and Cloudflare, on which it runs. We also do not promise that what your spreadsheet contains is correct: we show you what is in it, and if a figure is wrong in the sheet it will be wrong on the dashboard.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied.

Beyond those consumer guarantees, and to the extent the law allows, neither of us is liable to the other for indirect or consequential loss, and our total liability in any 12 month period is limited to what you paid us in that period.

We will keep improving the product, which means it will change. We will not remove something you are relying on without telling you first.

If we change these terms in a way that materially affects you, we will email the account owner at least 30 days beforehand. Continuing to use Brightsheet after that means you accept the change. If you do not, cancel before it takes effect and clause 6 applies.

These terms are governed by the laws of New South Wales, Australia, and both of us submit to the courts of that place. If there is a problem, talk to us first: nearly everything is faster to fix by email than by anything else.